Accountability Framework, Roles, Responsibilities & Training under prEN 18286: Building the Human Governance Pillar of Your AI QMS

Target Audience

AI governance, risk & compliance (GRC) officers establishing QMS leadership structures
Quality & assurance leads responsible for roles, responsibilities and training programmes
Data Protection Officers (DPOs), legal counsel and ethics officers
Senior management and compliance managers who must demonstrate top-level accountability
HR and learning & development professionals supporting AI-specific competence requirements
Anyone who has completed the prEN 18286 Fundamentals, Overview or QuickStart and now needs to operationalise Clauses 5 and 7

Duration & Format

Core delivery: 1 intensive day virtual (09:00�16:30 GMT+1, ~7 contact hours)
Delivery style: Hands-on workshop � every participant builds their own accountability framework, RACI matrix, job descriptions and training programme during the session

Course Overview

Clauses 5 (Leadership & Commitment) and 7 (Support � Competence & Awareness) of prEN 18286 form the **human governance pillar** of the entire QMS. These clauses mandate a documented accountability framework, clear definition of roles, responsibilities and authorities, and competence-building through targeted training and awareness programmes � all specifically tailored to high-risk AI systems.

Top management must demonstrate visible commitment, assign clear ownership (including a designated compliance lead), and ensure every person involved in the AI lifecycle understands their regulatory duties, AI-specific risks (bias, drift, fundamental rights impacts) and how to fulfil them.

This 1-day practical workshop turns these requirements into a living, auditable framework. You will leave with a complete accountability structure, RACI matrix, role descriptions, competence matrix and AI-specific training programme � everything needed to satisfy notified-body scrutiny under Article 17 of the EU AI Act.

Learning Objectives

By the end of the day, participants will be able to:

Design and document a full accountability framework compliant with prEN 18286 Clause 5.3 (roles, responsibilities, authorities).
Create organisation-specific RACI matrices and job/role descriptions for all AI lifecycle functions.
Define AI-specific competence requirements (bias detection, explainability, fundamental-rights assessment, model-drift monitoring).
Build and document a targeted training and awareness programme with measurable effectiveness criteria.
Establish top-management commitment mechanisms, reporting lines and escalation paths for QMS issues.
Integrate accountability and training controls with the wider QMS, risk management and post-market monitoring.
Produce a complete evidence package (accountability matrix, training records, competence evaluations) ready for audit.

Course Structure

Morning: Accountability & Roles (09:00�12:30)

Clause 5 deep-dive � leadership commitment, accountability framework and top-management obligations
Live workshop: building the RACI matrix and role descriptions for your AI systems
Defining authorities, reporting lines and escalation procedures

Afternoon: Training, Competence & Implementation (13:30�16:30)

Clause 7 deep-dive � competence, awareness and training requirements
AI-specific training programme design (bias, rights, drift, human oversight)
Personalised 30-day rollout plan + full evidence package review

Teaching Methods

Live document-building workshops (you create your accountability framework and training plan in real time)
Case studies of accountability failures in AI systems
Group exercises and peer review of drafted RACI matrices and training programmes
Downloadable toolkit: Accountability Framework template, RACI matrix, Role Description library, AI Competence Matrix, Training Programme template, 30-day rollout checklist

Prerequisites

Recommended: Completion of the prEN 18286 Fundamentals or Overview course
Alternative: Basic familiarity with EU AI Act Article 17
Participants are encouraged to bring one high-risk AI system or team structure from their organisation

Key Takeaway

This intensive 1-day workshop transforms Clauses 5 and 7 of prEN 18286 into a practical, human-centred governance framework. You leave with a complete, documented accountability structure, RACI matrices, role descriptions and a tailored AI training programme � giving your organisation the leadership commitment and competence foundation required to pass notified-body audits and maintain ongoing compliance under the EU AI Act.