Provider & Deployer's Operational Staff: End-User

Overview

This mandatory training course is designed for all operational staff who use or interact with high-risk AI systems daily. It delivers clear, practical guidance on responsible use in line with EU AI Act Article 29 and Article 4 obligations.

What You Will Learn

• Follow the provider's Instructions for Use at all times
• Recognise situations where human oversight and intervention are required
• Report unexpected behaviour or system issues immediately
• Understand personal and organisational liability for non-compliance

Who Should Take This Course

This course is essential for all end-users, operational staff, frontline employees, and anyone who directly uses or interacts with high-risk AI systems in their daily work.

Course Format

AI Assurance E-Learning Platform - Self-paced online.

Key Benefits

• Clear understanding of your responsibilities as an AI system user
• Practical knowledge of safe and compliant system operation
• Ability to recognise risks and report issues effectively
• Awareness of legal and organisational expectations for responsible use

Body of Knowledge - Mapped to Standards and Regulations

• Your Legal Obligations as a Deployer (Article 29 responsibilities, personal liability, EU AI Act Article 29)
• Following Instructions for Use (how to use the system correctly, what not to do, Annex IV.8)
• Human Oversight & Reporting (when to override, how to report issues, Article 14 & Article 73)

Key Takeaways

• Understanding of the End-User role and responsibilities
• Core knowledge and practical skills for responsible AI use
• Clarity on risk and control responsibilities
• Awareness of key duties and performance indicators for the role

Certificate

Participants will receive a certificate of completion upon finishing the course.