Customer Support / Deployer Trainer

Overview

This course equips customer support and training teams with everything needed to fulfil EU AI Act Article 29 deployer obligations. Participants will learn how to deliver effective training, provide clear instructions, and support deployers throughout the AI system lifecycle - ensuring compliance while building user confidence.

What You Will Learn

• Deliver mandatory deployer AI literacy training (Article 4 + 29)
• Provide clear Instructions for Use and transparency information
• Collect, document, and escalate deployer feedback and incidents
• Record training completion for audit and compliance purposes

Who Should Take This Course

This course is designed for Customer Support Specialists, Deployer Trainers, AI Adoption Leads, Training Coordinators, and Client Success teams responsible for supporting end-users and deployers of AI systems.

Course Format

AI Assurance E-Learning Platform - Self-paced online. Detailed.

Key Benefits

• Ability to deliver compliant and effective deployer training programmes
• Clear understanding of provider obligations toward deployers under Article 29
• Structured processes for instructions, feedback collection, and incident handling
• Confidence in supporting deployers while meeting regulatory requirements

Body of Knowledge - Mapped to Standards and Regulations

• Deployer Obligations Overview (Article 29 full text, Provider vs Deployer responsibilities, EU AI Act Article 29)
• Mandatory Deployer Training (AI literacy requirements, role-specific training content, EU AI Act Article 4)
• Providing Instructions & Transparency (Annex IV.8 Instructions for Use, Article 13 transparency obligations)
• Support & Feedback Collection (support procedures, incident escalation, prEN 18286 Clause 9)

Key Takeaways

• Understanding of the Customer Support / Deployer Trainer role and responsibilities
• Core knowledge and practical skills for deployer training and support
• Clarity on risk and control responsibilities
• Awareness of key duties and performance indicators for the role

Certificate

Participants will receive a certificate of completion upon finishing the course.